We deliver our products within India and across all countries.
How is the packaging
It is our responsibility to make sure that your product reaches your hand without any damage / tampering. We ensure that the products are packed in secure, multiple layered, tamper proof packaging to avoid any damage during the transit. We package our products in bubble wrap sheets, which are then placed in boxes, to ensure they reach you without any damages.
How long will it take to ship the product
All our products are readily available for shipping. Normally we process the delivery within 24 hours upon receiving payment confirmation. In case of Cash on Delivery (COD) orders, we request you to verify your order based on the instructions sent to your mobile number once you place the order, upon your verification is complete, your order is confirmed and the shipping process starts. For other payment modes, after your payment is confirmed by your bank or once we receive payment the shipping process starts.
How will I get my product
We ship our products through reputed third party courier services to your door step. Standard delivery time is 4-6 working days for major cities and 7-10 working days for other locations within India. International orders are delivered within 10 - 15 working days of shipping. However, delivery time may vary depending upon the place of delivery.
How will I know my order is shipped
You will be notified through an SMS / email about the tracking /waybill number and couriers service company details once the products are shipped. Using the tracking / waybill number you can track your orders in the courier service website.
What is key for proper shipping
Please ensure that you provide complete address and correct mobile number to contact you. This detail will be used by delivery person to fulfill your delivery.
Can I order and a product as send gift
Yes, you can also gift our products to your loved ones. Products can be gift wrapped on request, at no additional cost. If you want the product to gift wrapped, please mention the same in the space provided for notes.
All products ordered in one cart will be shipped to one shipping address only. In case you need the products to be shipped to more than one shipping address, then please create separate orders in separate carts for each address.
RETURNS AND CANCELLATION
At Mystic Collections, we take pride in our products and their unparalleled quality. We want you to be fully satisfied with your order and we will endeavor to get what you are looking for.We have also mentioned the exact sizes and dimensions of our Products. We request you to read them carefully, before placing an order.
Can I return the product I purchased
Yes, we accept returns of the products purchased. If you wish to initiate return of a product, the same shall be notified to us within the period of 2 days from the date of delivery, and you must first ensure the following
Product should be unused
If you have received a damaged / defective product
If you have received a different product
If the size of the product is wrongly sent
In case of unreasonable delays in delivery
Products should be returned in their original packaging along with the original price tags, labels and invoices. The return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
How should I intimate / initiate returns
You may call us @ +9191769969969 or email us firstname.lastname@example.org, and initiate a request for return of the products, within a period of 2 days from the date of delivery.
How do I send the return product
Will I get refund for the return product
How can I cancel an order